506.455.1700

Daina Matthie

Client Care Representative

I have been passionate about animals from a very early age and often contemplated how I could incorporate them into my life outside of the home. At twelve, I created a small pet sitting business with the support of my family which I continued throughout my schooling and often participated in fundraisers and activities with the local SPCA. After working in hospitality and customer service for many years I was ready to transition to a more administrative role and was thrilled to join the team at FAH where I can finally couple my love for animals with my experience in client care.

I graduated from Holland College in 2010 with a diploma in Hospitality & Tourism with a focus on Events Management. Though not directly related to the Veterinary field, the programs' emphasis on hospitality and customer service has proved so valuable in both previous work environments and in my current role interacting with the public at FAH.

The team at FAH is SO welcoming and I instantly felt comfortable working alongside everyone. They are kind, knowledgeable and passionate about what they do which really shines through in their work with clients. It goes without saying that regular pets and kisses from our furry friends is a definite perk of the job too!

The area of veterinary medicine that interests me the most is animal psychology and behaviour and how it pertains to our relationships with pets as well as with non-domesticated species.

Aside from animals, I am equally passionate about singing and love a little karaoke on weekends!

Last updated: October 20, 2021

Dear Clients,

With recent changes to restrictions on businesses, we have made some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

  • We are currently allowing 1 client per pet appointment to enter the hospital.
  • For everyone's safety, we have social distancing protocols in place and all staff and clients must wear a mask.
  • All exam rooms are disinfected between each appointment.
  • Continue the use of credit cards as the preferred payment method. Cash will be accepted if necessary.
  • If you need to purchase food, please order online or drop by the clinic during regular hours. Shipping is free for online orders over $100 and only $5 for orders over $50.
  • For prescription refills, complete the online refill order form or text 506.455.1700. Ordering online is the fastest and easiest way to obtain a medication refill.
  • 3. CANCELLATION POLICY

    Clients must confirm their appointments 24 hours before their scheduled time slot at the latest. We will cancel appointments of clients who do not confirm and give the appointment to waitlisted patients.

    4. ZERO TOLERANCE AGAINST ABUSE

    We reserve the right to refuse service to clients who verbally, emotionally, or physically harm any of our teammates.

    5. OPERATING HOURS

    We are OPEN with the following hours:
    Monday to Friday: 7:30 am - 6:30 pm
    Saturday to Sunday: CLOSED

    Please note that after 6:00pm, our phone lines will be answered by our triage service, Guardian Vets.

    Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

    - Your dedicated team at Fredericton Animal Hospital